Refund Policy

1. Overview

This Refund Policy applies to all paid purchases for Life Tier List (the “Service”), operated by LAZO. Purchases include recurring subscriptions (such as Pro and Community) and one-time items (such as a Season Pass, cosmetics, and crates).

All payments are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record and legal seller for all transactions and handles payment processing, invoicing, and applicable taxes. For refund requests and Service-related billing questions, please contact us at support@lazo.build; for payment-method updates and invoices you may also use Paddle's customer portal.

Nothing in this policy limits any mandatory statutory consumer rights you may have under the law of your country of residence.

2. Free Use

Life Tier List can be used for free. As no payment is made for free use, no refund is applicable. We encourage you to use the free experience to decide whether the Service is right for you before purchasing anything.

3. Subscription Refunds

We offer a limited 7-day refund window from the date of your first payment for a given subscription (for example Pro or Community).

To request a refund within this window, email support@lazo.build within 7 calendar days of your first payment, stating your request and the email address associated with your account. All refund requests are reviewed and processed at our sole discretion.

Refunds are NOT available:

• After the 7-day window from the first payment has elapsed
• For subscription renewals (monthly or annual) — you are responsible for cancelling before the renewal date
• For annual subscriptions after the initial 7-day window (they are billed once for the full year and are non-refundable thereafter)
• For partial billing periods, plan downgrades, or plan changes made during a billing period
• If your account has been suspended or terminated for violating the Terms of Service (including cheating or manipulating rankings)

4. One-Time Purchases & Virtual Items

One-time purchases and virtual items — including the Season Pass, cosmetics, avatar effects, and crates — are digital content that is made available to your account immediately upon purchase.

By purchasing, you request immediate delivery and expressly acknowledge that you lose any right of withdrawal once delivery has begun. Accordingly, these items are non-refundable once delivered, unlocked, opened, or consumed. In particular:

• Crates are chance-based and are consumed the moment they are opened; the random result is final and non-refundable
• Cosmetics and passes are non-refundable once granted to your account
• Virtual items have no monetary or real-world value and cannot be exchanged for cash

If an item was not delivered due to a technical error, contact support@lazo.build and we will restore the item or, at our discretion, provide a refund for that specific undelivered item.

5. How to Cancel

You may cancel a subscription at any time through Paddle's customer portal (linked from your purchase confirmation email or your account settings). Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You keep access to paid features until then; no refund or credit is given for the remaining unused time
• After the period ends, your account reverts to the free experience

6. Chargebacks

Please contact us at support@lazo.build before initiating a chargeback — we can usually resolve billing issues faster directly. Chargebacks determined to be fraudulent or without merit may result in permanent termination of your account and forfeiture of virtual items, and we reserve the right to dispute illegitimate chargebacks.

7. Service Interruptions

We aim for high availability but do not guarantee 100% uptime. Temporary interruptions (maintenance, third-party outages, or factors beyond our control) do not entitle you to refunds or credits. In the event of an extended continuous outage lasting more than forty-eight (48) hours, we may, at our sole discretion, offer pro-rated service credits (not monetary refunds) to affected paid subscribers.

8. Changes to Pricing

We may change pricing at any time. Changes will be communicated to existing subscribers before they take effect and will apply from the next renewal after the notice period; your current billing period is honored at the existing rate. Price changes do not entitle you to refunds for amounts already paid. If you do not agree with new pricing, you may cancel before the next renewal.

9. Contact

For all refund requests or billing questions, contact us at:

Email: support@lazo.build

Please include your account email and a description of your request so we can assist you quickly.